What can a corporate service desk do to better manage and deliver against customer expectations? Here are a few practical tips.
“What should we in ITSM be doing in relation to DevOps?” Stephen Mann gives his advice on how to see the value of DevOps. Take a look here.
How fast does your service desk respond to, and resolve, incidents and service requests? Do you know what your customer expectations are?
Let’s stop reinforcing the fact that technical support fixes IT, it really fixes the issues people have because IT isn’t working.
When you’re giving, or receiving, good customer service do you stop to consider these four points? They could help improve your experience.
How should a service desk deal with end user unresponsiveness? Here we look at 10 opinions sourced from the Back2ITSM Facebook group. Read more here.