How do you start to dealing with service desk agent stress. Here you’ll find 11 tips to reduce stress based on latest GFI Research findings.
This article is about a personal customer support experience with a very successful online retailer and what IT support organizations can learn from it.
Have we really understood and adapted to the consumer-driven changes that will drive service delivery and IT service desk support in 2015 and beyond?
“The business benefits of enterprise service management should be articulated and sold” says Stephen Mann. Here these benefits are explained.