Stephen Mann takes a look at four key drivers that are helping enterprise service management’s cause. Take a look to see what they are.
This is a high-level overview of 14 opportunities to improve your customer support, with a focus on the bigger picture of service desk improvement.
Ahead of the first IT in the Park event, Toby Moore chatted to Stephen Mann about his session ‘Provide People Support, Not IT Support’.
What do enterprises really want from IT service management? Stephen makes looks at a wide array of answers. Find out more here.