Ever wondered what sage IT service desk and IT service management advice Dumbledore would offer to IT support teams and personnel? Well here you go…
Eliciting organizational change can be difficult. Here a number of people give their advice on facilitating change and how to get get management buy-in.
It’s time to assess your service desk’s performance over the past year and develop an improvement strategy for 2017. Here’s six tips to get started.
Stephen Mann queries if we can ever be 100% sure of anything purporting to be a true picture of adoption levels of ITIL processes without a global survey.
We ask several people “what would be your number one piece of advice for a CIO?” Interestingly, the responses were very varied.
There’s no crystal balls to predict the future, but there’s are things that CIOs can start doing now to better position themselves for sustained success.
Using IT service management (ITSM) practices and an ITSM tool outside of IT is a very popular trend. But how do you do it successfully?
This article looks at how to succeed with knowledge management, and how knowledge sharing shouldn’t stop at functional or process boundaries.
An overview of the Christmas ITSM Meet Up – open to any and to all, with details on locations, times, and why you might like to join us.
itSMF Estonia will be hosting its annual conference in Tallinn this November. Find out more about the agenda and speaker line up here.