See why “blockchain organizing” means the IT landscape, first design and architecture and after that development and management, will fundamentally change.
Simon Johnson explains how “LZS” can aid IT organizations, helping them to understand their level of preparedness for launching self-help and self-service.
Is there a simple approach IT teams can take to gain better engagement and more appropriate power users within the workplace?
This is an in-depth review of the ITSM tool Provance IT Service Management v. 1611, covering solution functionality, technology, pricing, and strategy.
Here Paul Wilkinson explains how you can use serious play to bring IT and business colleagues closer together and identify improvement opportunities.
Here we look at where incident management stops and problem management begins, and the difference between the two – with help from Batman and Columbo.
Be sure to add these two ITSM Webinars on intelligent disobedience and improving customer experience to add to your calendar in the next 30 days!
If the DevOps “wall of confusion” exists at your organization, it’s because you allow it to do so. And you can tear it down, and here’s how…
Consumer-world led mobile and digital experience innovations have permeated the enterprise IT landscape, but how have they impacted the IT service desk?
Ivor Macfarlane asks who are the real ITSM influencers? And how do we make the link between these influencer messages and the actual business?