What Should an IT Department Measure?
Here we look at how to successfully measure user satisfaction, and we take a look at benchmark data from HappySignals to see what you should be measuring.
Month: March 2017
Why 2017 is the Year that SIAM Gets Serious
Service integration and management is rapidly growing in popularity. But what is it? How can you benefit from it? More importantly, why should you care?
Speed as Strategy: Building a World of Responsive Enterprises
How does your organization cope with the current acceleration of speed? How do you stay in control in this fast changing world? The answer is simple…
5 Things You Need To Know About The AWS S3 Outage
The AWS S3 outage cued shrieking; gloating competitors; and anti-cloud ideologues. But what really happened and what do you need to know?