Who Sets the Focus for ITSM Training?

ITSM training pebbles

Responding to a recent blog on ITSM training, Claire Agutter, an ITSM Tutor, provides her perspective on ITIL training and whether it needs to change.

SITS All About the ITSM Learning

Pencils

Here, Simon Johnson of Freshservice look at the education program and who you should plan to see while at the Service Desk Show – SITS – this week.