How do you convince senior IT and business leaders that ITSM, and specifically ITIL, are worth the time, effort, and money?
Don’t be fooled – by the cloud tech-talk of instances, databases, code, and APIs – into thinking that cloud is all about technology.
The results of our Future of ITSM survey are in. Including how 82% of respondents believe that working in IT will get harder over the next three years…
Join us at one of upcoming ITSM meet ups in London, Orlando, and Manchester. Open to all – just food and drinks with ITSM friends. Find out more here.
A comprehensive list of links to access ten analyst reports for free including the 2017 Gartner ITSM Magic Quadrant, and Critical Capabilities report.
Here we skim the surface of a new “Realizing ROI from Self-Service Technologies” report, also looking at key obstacles to IT self-service success.
People in your organisation are probably not using people using self-service as much as you’d like them to? So how do you get them to change their behavior?
It’s time for a release management reinvention! Here are 10 tips to help improve your organization’s release management process and activities.
The ability for IT end users to self-serve, or self-help, continues to advance, but what do we REALLY need from a self-service portal?
In his latest blog, Stephen Mann dives into the nature of ITSM-Tool Peer Reviews sites, and shares his thoughts on why they’re misinforming the industry.