Why should we only outsource things that are stable and working well? What about the stuff that we’re doing badly? Shouldn’t we consider outsourcing that too?
This article explores six reasons why CIOs should have a seat at the top table, including IT-led innovation, cloud economics, and digital transformation.
This article looks at what SIAM involves in reality, starting with the required approach – and then offers ten key steps for SIAM success.
Will the knowledge revolution make IT professionals surplus to requirements? Sollertis CEO, Kevin Baker shares his thoughts on the changing landscape of knowledge management.
In aiming for chat success, it’s worth comparing chat with the currently-far-more-popular IT self-service. There are many similarities, here we aim to dive into them in a little more detail.
As more organizations start to understand their need for SIAM, we explain what SIAM is, why it’s needed, and what benefits it offers your organization.
“IT professional training is broken.” And one of the reasons we have this situation is our approach to “scoping and evaluating” training. In this article we take a look at why.
How can the Skills Framework for the Information Age help you as CIO to understand what knowledge, skills, and experience you have in your team?
As we move into a new paradigm of customer engagement by corporate IT, ITIL is still as relevant now as it has ever been. Here’s why.