Remember: just because someone knows some of the language, or because they’ve been on an ITIL course or read the books, doesn’t necessarily make them a good ITSM consultant.
Two major 20-year-old security vulnerabilities in CPU architectures were announced in the form of Spectre and Meltdown. Find out what you should do if your affected here.
10 tips for ITSM tool selection focused around “configuration, customization, and integrations” and “vendor relationship and (lack of) communication” needs.
How do we focus on the people side of change in this brave new world of constant and complex change? Karen Ferris shares her views.
This article shares ten tips – those related to ITSM process enablement and usability – to help with your ITSM tool selection process. With a link to a further 25 tips.
What’s the key to improved IT service desk performance? And what can we learn from an exemplar B2C success story to drive service and support success? Take a look.
We need your help with ITSM topics for 2018… How can we better help you navigate your current ITSM challenges? Please provide your input as to what topics we should cover throughout the year.
So, what are the 18 most important ITSM tips for 2018? If I really knew the answer to this, then I’d probably be drinking cocktails on a beach somewhere right now. And anyone who can offer you such a list could also probably sell you a bottle of snake oil. What I can offer though, […]