Did you know that ITSM tools are perfect places for organizations to run their GDPR processes from? Here Richard Josey explains.
Search Results for: enterprise service management
Here we delve into the top 10 IT service desk metrics according to industry research, before looking at the 8 common metrics mistakes made on the service desk – plus their impact. Plus we look at what needs to be done to avoid them and how to run them into positive performance management approaches.