Mikko Juola

Mikko is the Product Manager at JustinLabs for Data Content Manager, a NowCertified ServiceNow application for modeling, managing and auditing data; and has been working as a solution consultant and architect since 1999 prior to working as product manager. Most experienced in IT service management, ITIL, and IT4IT, together with multiple tool and best practice certifications.

Robots at a computer

Will Your ITSM Data Issues Deliver Bad Experiences and Bad Bots?

In this article, we consider whether your average ITSM team is able to really take advantage of the opportunities that digital transformation, customer experience, and AI technologies offer. Specifically, to help you to better understand if your ITSM team is suitably positioned to deliver against the business requirements that are necessitating this increased exploitation of technology and data.

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