’ ITSM Webinars

This “living” article has been created as a handy resource that lists the ITSM webinars has participated in since 2021. It’ll be regularly updated during 2022 with new webinars as needed.

The State of ITSM Two Years into the Pandemic

State of ITSM

This article shares the highlights of the most recent State of ITSM report looking at the impact of employee remote working, challenges related to the pandemic, technology adoption, and the business view of IT.

40 of the Best ITSM Blog Sites

ITSM Blog Sites

Here Sophie Danby shares a list of what she believes are currently the best ITSM blog sites including vendors, member organizations and consultancies. There’s 40 in total. Read the list here.

How Reliable is Machine Learning in AIOps?

Machine Learning

What happens when machine learning leads to the crash of your IT systems, shuts down servers and applications, or takes actions you cannot have control over? Machine learning is the foundation of AIOps and automation, but to what extent can we depend on it, and how reliable is it?

How AI Improves Knowledge Sharing in ITSM

AI Improves Knowledge Sharing

Knowledge hoarding is a big challenge organizations face today. To this end, AI-enabled tools have considerable potential to manage data and help organizations to transform people’s experiences and knowledge accumulated over time into collective knowledge for the organization.

How to Improve the Patch Management Process

Patch Management

The typical patch management process consists of much more than simply implementing the update. Alongside the physical deployment, each organization will have its own change management process. This work can be tedious, thankless, and time-consuming. This article offers help to make patching easier.

Solving Simple IT Helpdesk Issues with Automation

IT Helpdesk Issues and Automation

Have you not changed your ITSM tool in years because making minor changes is too cumbersome and expensive? Then it might be time to move on. The good news is that most modern ITSM tools provide task automation and easy reporting to save valuable time and resources.