This is the bio of the amazing Aale Roos

Aale Roos Photo

ITSM consultant at Pohjoisviitta Oy

Aale Roos was an expert in statistical computing and data analysis before he moved on to IT service management. He was Head of Customer Service at an IT service provider when he took the next step and became an ITSM consultant in 1989. He has since been selected as the ITSM Person of the Year by itSMF Finland.

Some awesome articles by Aale Roos