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Adam Haylock

Adam is a Service Delivery Manager at Aylesbury Vale District Council where change is the norm. Responsible for the development, management, and performance of the Service Desk, which recently won the Service Desk Institute’s ‘Best Small Service Desk' award for 2016. In addition, Adam has also provided consultancy in designing ITIL processes, implementation of SaaS solutions, and the integration of an Enterprise Service Desk. Passionate about building successful teams with brilliant people, Adam likes to always be improving.

Muppets handing upside down having fun

Mar 22 201720th February 2018

IT Staff Motivation: Don’t Let Work Steal the Fun

Service Desk / By Adam Haylock

Here, Adam Haylock discusses one of seven key ways to succeed in a modern organization, and it’s a lot simpler than you might think…

Mario Men

Oct 13 20169th March 2018

5 Practitioner Tips for Implementing an ITSM Tool

ITSM / By Adam Haylock

There’s lots of ITSM tool implementation advice out there, But if you want something closer to the action, here are 5 tips from a practitioner.

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Crafted with by Maurice Hason

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