This article shares a number of proven tips that can dramatically improve your customer satisfaction survey scores. They’re all relatively simple and can be easily adopted by your IT service desk to achieve the results you want with your customers. Take a look here.
Dr Stetzer holds a Ph.D. in Industrial Psychology and has published on the topics of Absenteeism, Employee and Customer Satisfaction, Productivity, and Safety. He has founded several technology firms, and is currently CEO at HubShout, a white label SEO services firm.