Home Authors Posts by Akshay Anand

Akshay Anand

1 POSTS 0 COMMENTS
Akshay is an IT Services Management professional, with over 13 years'​ global experience in designing and implementing ITSM , and managing IT services. He has extensive experience in delivering ITSM transformations, leveraging tools such as ServiceNow and holds the ITIL Expert Certification. He is currently the ITSM Service Architect and Product Manager at AXELOS.

FEATURED ARTICLES

10 Tips for Managing a Major Incident

So here’s the thing. As a Major Incident Manager or Problem Manager, you can do all the ITIL training in the world but nothing...