Home Authors Posts by Ann James

Ann James

Ann has been in technology marketing since leaving university with a since little used degree in International Business and French. Initially working in network adapter cards, she then moved into software, experiencing the sharp end of the dotcom boom and bust at a CX software startup. A spell in ITSM marketing was interspersed with more CX Management vendors and she is now firmly back in Service Management as Marketing Director at Sunrise Software. Ann spends too much of her spare time and income training, competing and paying bills for her two horses.


5 Ways Cloud Changes ITIL Capacity Management

Don’t be fooled – by the cloud tech-talk of instances, databases, code, and APIs – into thinking that cloud is all about technology. Unfortunately,...

Training: Same old, same old?