Just as the year moves and transitions through seasons, so does your ITSM processes. Here are ITSM tips to help you in winter, spring, summer, and fall.
Anthony Orr is one of the author's of the ITIL 2011 publications and the ITIL MALC exam book, as well as a Sr. Examiner for the ITIL v2, v3 and Cyber-Resilience certification examinations. He has more than thirty years working in various IT strategy, managerial, consulting, executive advisory, marketing, and technical positions. He has published numerous podcasts, videos, booklets, white papers and articles, including a white paper, Synergies between ITIL and DevOps, with AXELOS. Anthony has traveled to over 50 countries and lectured at universities around the world.