This article aims to provide an overview of the different types of knowledge bases available. The question we want to answer here is: “Is it better for your company to use an internal knowledge base (that’s built into your ITSM tool) or an external knowledge base provided by a third party?”
Chris is the North American sales rep for Unymira. Unymira specializes in knowledge management software for enterprise level organizations. Chris is an expert on knowledge management and customer service with over five years of experience.