How do we structure an Enterprise Service Management (ESM) roadmap to gain value quickly? Chris Rydings offers his tips for success.
Chris Rydings is the Chief Technology Officer at Axios Systems. He is a certified ITIL Expert V3 and has over 16 years’ experience in IT service management. With experience, ranging from shaping, developing, and leading ICT operations, to speaking on all aspects of ITIL and ITSM across the UK and Europe, Chris has helped - and continues to help, IT professionals to recognise and realise the key benefits of effective ITSM whilst delivering industry best practises.