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Claire Agutter

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Claire Agutter is the lead tutor of ITSM Zone ,an organisation that specialises in best practice e-learning. Courses include BRM Professional, Certified Agile Service Manager and the DevOps Foundation. Claire is also director of Scopism.

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Why an IT Hero Culture is Bad for Customers

At this year’s UK itSMF conference I’ll be presenting a session titled “Unhappy is the land that needs a hero”. If you think that...