A nine step journey on how take your service delivery from something perfectly capable to something which delivers value to the business and its customers.
Damian Bowen is a passionate ITSM professional. Working in IT for 25 years he specialises in DevOps, IT transformation, service management strategy, design, operations and business enablement. His motto is “I believe IT can and should deliver value to the business and I work with clients to make this happen.” He is noted for his passion for customer service when speaking, a focus he has used to help transform the IT capability and service management for many organisations. Prior to setting up his own consultancy, Damian worked for 6 years as Director of IT & Service Delivery for NTT DATA, which at $13bn is one of the largest global SI’s. He transformed NTT DATA’s UK Service Operation into an award winning team supporting over 100,000 users. He has since worked with a number of other leading organisations to define and implement operational efficiencies across the whole lifecycle of a customer’s IT experience, always focussing on delivering key business objectives and outcomes. He has worked with some outstanding IT departments in companies including AO.com, Provident, Skanska, BMW, Ovo Energy and McLaren as well as central government departments.