Daniel Breston is an IT consultant with over 30 years experience. With a focus on blending Agile, Lean, DevOps, and ITSM environments to help businesses get the most from their investments in technology, Daniel is also a well-established speaker, mentor, and trainer, as well as a Fellow of the BCS. In addition to his day job, Daniel is also an Associate Consultant at ITSM.tools.
In this article, industry authorities Paul Wilkinson and Daniel Breston discuss the importance of value streams, looking at how they function, and explaining why you’ll need to change your thinking about work to benefit from them.
Here Daniel Breston takes a closer look at the ITIL 4 Service Value Chain and asks you to observe and consider the impact of what it depicts against the way you deliver value with technology-based solutions at your organization today.