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Daniel Breston

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Daniel is an independent IT consultant with over 30 years experience. With a focus on blending Agile, Lean, DevOps, and ITSM environments to help businesses get the most from their investments in technology, Daniel is also a well-established speaker, mentor, and trainer, as well as a Fellow of the BCS.

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Who Sets the Focus for ITSM Training?

I was recently intrigued to read a blog by Paul Wilkinson about IT service management (ITSM) training: “Has ITSM Training’s Focus on Guaranteed Pass...