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Daniel Card

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Daniel began his career within the IT support arena over 17 years ago. He rapidly worked his way up from frontline services to technical and solution architecture within the first few years of his career, working with a broad range of global companies. This helped him to develop skills in a wide range of both business and technology domains, spanning technical operations, service management, and solution architecture. Daniel has spent the last 11 years consulting, with a focus on IT strategy, IT business management, enterprise architecture, service management, and cybersecurity. As the Owner and Principal Consultat at Xservus Advisory Services, Daniel’s mission is to empower businesses to leverage people, process, and technology to reach their ultimate business objectives.

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Improving IT Service Delivery – We All Need a Little BRM

I read somewhere that the best IT department is one that is invisible and everything just works. On the ground, I also see IT...