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Dan McCarthy

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Dan helps IT leaders assess and improve their organizations and processes. He writes at Verax about improving working life, processes, and efficiency, with some left-field perspectives from his Anthropology background. Currently working on the launch of Zeno assessment software. Dan has also been sighted lurking near pianos and guitars, as if to play them.

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What Makes Service Design Successful?

Many companies introduce service design as a means to improve the suitability of IT services which make it to “live” for their customers and...