The service desk is now part of the new human firewall required to combat the darker side of life online. Here David Bullock explains more.
David Bullock is the Director of IT for Ward Hadaway a law firm based in Newcastle with offices in Leeds and Manchester. He is an experienced IT manager who enjoys taking a practical approach to the management and coaching of his staff and peers in order to achieve excellent results. David is also an ITIL advocate with over 15 years of IT experience as well as practical experience in the application of these processes. In addition he is a regular contributor at various legal and IT service related events.