AI and machine-learning, once obscure academic subjects, are now the talk of dinner tables and cocktail parties. But how can the new technologies and techniques of AIOps extend and integrate with established ITSM foundations to help prepare organisations for the future of IT? This article explores.
Dominic is Director of Strategic Architecture at Moogsoft, helping companies adopt AIOps to streamline their IT Operations and become more agile and responsive to ever-changing demands. He has been involved in IT operations for a number of years, working in fields as diverse as SecOps, cloud computing, and data center automation.