Do your change advisory board (CAB) meetings go on endlessly? Don’t worry, help is at hand with some ideas on how you can help your business succeed.
Duncan Watkins is a Senior Consultant at Forrester Research. Within the space of ITSM he specializes in service strategy, service transition, and continual service improvement (CSI). Although his approach is based on best practice, over 20 years in the industry has allowed him to forge a pragmatic real-life approach to technology.