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Earl Begley

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Earl is a Project Director for Compliance and Standards at San Francisco International Airport, focused on earning ISO/IEC 20000-1:2011(E)® certification by 2019. He has previously worked with IT teams in manufacturing, health care, and higher education over a 25+ year span. In his free time, he curates social media service management content, snaps photos of things he finds interesting, and explores the wilds of the San Francisco Bay area.

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Is the Automation Storm Coming to the Service Desk?

Automation is already all around us. Autonomous drones are delivering pizza in New Zealand, where they’ve been testing the idea for about three years....