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Earl Begley

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Earl is a Project Director for Compliance and Standards at San Francisco International Airport, focused on earning ISO/IEC 20000-1:2011(E)® certification by 2019. He has previously worked with IT teams in manufacturing, health care, and higher education over a 25+ year span. In his free time, he curates social media service management content, snaps photos of things he finds interesting, and explores the wilds of the San Francisco Bay area.

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11 Tips For Reducing Service Desk Agent Stress

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