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Elina Pirjanti

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As an ITSM consultant, Elina is working between the ITSM processes, tools, development, and operations. Her ambition is to enhance the relationship between IT service providers and their customers. She focuses on the most important aspect – that the service organization exists to satisfy the customers!

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7 Things ITSM Can Learn from a Broken Fridge

Some aspects of my consumer-life customer service experiences bug me. They shouldn’t, but they do. It’s often the little things that show a slapdash...
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Training: Same old, same old?