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Elina Pirjanti

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As an ITSM consultant, Elina is working between the ITSM processes, tools, development, and operations. Her ambition is to enhance the relationship between IT service providers and their customers. She focuses on the most important aspect – that the service organization exists to satisfy the customers!

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The Need to Link Incident Categorization and BRM

I recently had the pleasure of acting as track chair at the IT500 (IT in the Park) conference in Edinburgh. A role that’s good...