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Elina Pirjanti

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As an ITSM consultant, Elina is working between the ITSM processes, tools, development, and operations. Her ambition is to enhance the relationship between IT service providers and their customers. She focuses on the most important aspect – that the service organization exists to satisfy the customers!

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6 Tips for Measuring Customer Satisfaction

There’s often a lot of discussion and debate on what to measure when assessing IT service desk and IT service management (ITSM) performance. The...