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Elzette Wilkinson

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Elzette happily fell into the world of IT service management (ITSM) when a freelance gig turned out to be more interesting than her research in English Literature. As Product Marketing Manager at Alemba, she combines her love for writing and digital media with ITSM, and lives in Cape Town with her husband and one mischievous pug.

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Constraint Space, Wiggle Room and Intelligent Disobedience

I’ve been writing and talking for the last year or so about something called intelligent disobedience – the empowerment of employees to make decisions...