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Elzette Wilkinson

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Elzette happily fell into the world of IT service management (ITSM) when a freelance gig turned out to be more interesting than her research in English Literature. As Product Marketing Manager at Alemba, she combines her love for writing and digital media with ITSM, and lives in Cape Town with her husband and one mischievous pug.

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Considering Using Your ITSM Tool Beyond IT? Do Your Homework First!

Using IT service management (ITSM) practices and ITSM tools outside of IT is a very popular trend. However, before you approach other lines of...