Emma is a tech copywriter and blogger located in Dorset. Prior to this she worked in IT Support for a number of years and went on to manage an IT Service Desk for a large UK corporation. She frequently blogs about ITIL, ITSM & IT Service Desks.
Are you planning on becoming an IT service desk manager? If so, then this article is just for you. Please read on as Emma Lander covers off much of what’s needed to get you into this role – from the route taken to qualifications that will help.
One of the most important aspects of being an IT Service Desk Manager is understanding the personalities of your team members. After all, if you don’t know what makes them tick, what motivates them, or what’s important to them, then how can you effectively manage them?