Emma is completely new to ITSM. She knows nigh on nothing about it or the IT service desk, but she is very keen to learn. She does have very useful knowledge and skills though – and is passionate about visual media. To help other ITSM beginners, Emma is combing these two things – learning about ITSM and her video-creation skills – to produce a new kind of ITSM.tools post especially for ITSM newbies. So, look out for the “Learning ITSM from Scratch” video series – it’s coming soon!