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Marc Gourvenec

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Marc is the Marketing Director at ServiceAide, with responsibility for digital marketing, marketing programs, and demand generation. Prior to joining ServiceAide, he worked for several IT companies in the networking, security, SaaS, and virtualization environments such as HP, Quest Software, and RSA Security. Marc is an engineering graduated from ESI School in France.

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ITSM 101: Incident Management vs. Problem Management  

So here’s the thing. ITIL has been around since the late 1980s. We’re currently on version three (v3), with a cheeky refresh in 2011....