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Marc Gourvenec

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Marc is the Marketing Director at ServiceAide, with responsibility for digital marketing, marketing programs, and demand generation. Prior to joining ServiceAide, he worked for several IT companies in the networking, security, SaaS, and virtualization environments such as HP, Quest Software, and RSA Security. Marc is an engineering graduated from ESI School in France.

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What Problem Does ITIL Solve?

You need to improve the way that IT delivers. You see IT service management (ITSM) as the way forward. But there’s a problem. ITSM...