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Marc Gourvenec

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Marc is the Marketing Director at ServiceAide, with responsibility for digital marketing, marketing programs, and demand generation. Prior to joining ServiceAide, he worked for several IT companies in the networking, security, SaaS, and virtualization environments such as HP, Quest Software, and RSA Security. Marc is an engineering graduated from ESI School in France.

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Are service management practitioners willing to change?

Way back in September 2012 I wrote an article about DevOps for Service Talk, the journal of itSMF UK. It was meant to be...