both ITSM best practice and Operational experience to understand customer and strategic requirements in the real world." /> Graham Heard, Author at ITSM.tools

This is the bio of the amazing Graham Heard

Graham Heard

Information Technology Service Management Consultant at Self Employed

Graham is an experienced IT Service Management practitioner and ITIL Expert with over 30 years’ experience in roles ranging from IT Operations, ITIL training, Pre Sales and more recently Service Design. This knowledge has enabled him to understand the challenges IT Professionals face on the ground and to apply both ITSM best practice and Operational experience to understand customer and strategic requirements in the real world.

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