Here Ian Aitchison introduces his concept of “Artificially Intelligent Service Management,” described as ITSM, but with a rich and creamy layer of artificial intelligence on top – like icing on a cake. Sound hungry? We mean interested… click-through to read more.
Ian is the ITSM Product Director at Ivanti software and his role is to define, communicate, and lead Ivanti’s ITSM strategy, and to ensure the continued delivery of valuable and innovative technology solutions to IT business problems worldwide. Based in the UK, but travelling worldwide, Ian also works with industry analysts and senior, C’level decision makers, helping guide strategic corporate IT strategies, and to embrace benefits of future technologies. Ian also interacts and contributes to the global ITSM community, sharing opinion, communicating and speaking on subjects around ITAM, ITSM, ITIL, User Centered IT, Ivanti, and business technology futures.