This is the bio of the amazing Jamie Bell


Founder & Director at KnowledgeAdd Ltd

Jamie has been working in IT for over 15 years, including support, infrastructure and service delivery with in-house teams and managed service providers. Having created and lead multiple service desk teams, he is now a service desk expert and consultant, part of the ITIL 4 Practice Guide authoring team, co-author of the Service Desk Institute’s (SDI) Global Best Practice Standard for Service Desk v8, and co-author of the 2020 revisions of the Service Desk Analyst and Service Desk Manager Professional Standards.

He is also the founder of KnowledgeAdd, a training provider specialising in fully accredited modern Service Management and Project Management courses.

Some awesome articles by Jamie Bell