Inspired by the new Avengers: Infinity War movie, imagine if Nick Fury needed to recruit a new team of IT Service Desk Agents for S.H.I.E.L.D – here’s 5 Avengers-inspired traits that should be must haves on his (and any IT service desks) skills-requirements list.
Jayakrisna(JK) is a Product Consultant with Freshservice. He has been consulting organizations on the benefits of an ITIL aligned Service Desk and also helping them implement it for over a year. He is a budding writer trying to share his ITSM experience with the world, and is also an enthusiastic cricket fan. In his free time, you can see him binge watching Sci-Fi movies and TV series.