Take a moment to think about continual improvement – you could think about the ongoing need, the concepts behind it, or you could just start with the words themselves – continual, improvement, and service for good measure. Here Joe the IT Guy takes a closer look using a rather yummy cake analogy.
Done well, a service catalog will act as a single, consistent source of information to employees for all of the IT and business services available to them. But how should your organization leverage a service catalog? This article shares advice on how to best exploit a service catalog as a multifaceted ITSM capability.
The fact is that you have to change various aspects of your existing practices in order to deliver the benefits you expect from any new ITSM tool, and that’s not easy. To help, here are five tips that range from using organizational change management tools and techniques to adopting continual improvement.