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Joe The IT Guy

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Joe is a native New Yorker who loves everything connected to IT service management (ITSM). He's a passionate blogger and twitter addict, and is also the resident IT guy at SysAid Technologies.

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7 Books Every ITSM Practitioner Should Read

When you made the decision to become an IT service management (ITSM) practitioner, in my opinion you also made the decision to be a...