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Joe The IT Guy

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Joe is a native New Yorker who loves everything connected to IT service management (ITSM). He's a passionate blogger and twitter addict, and is also the resident IT guy at SysAid Technologies.

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Survey Results: Why Companies Change ITSM Tool

In September 2016, at the birth of the ITSM.tools website, I wrote a blog about the continued high levels of IT service management (ITSM)...