This is the bio of the amazing John Custy

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ITSM Consultant at JPC Group

John Custy is the Managing Consultant at JPC Group and has spent his career working in IT and service management organizations; providing a practical, pragmatic approach to service management by understanding it’s about the people and outcomes first, then the processes, and finally the technology. He’s also a well known educator and speaker on service management having presented at industry conferences worldwide. In addition to the day job, he is also an Associate Consultant at

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