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John Murnane

John Murnane has worked in the IT industry for more than 20 years, with 12 of those entirely focused in IT service management. He has worked and experienced all sides of the fence - as a consultant, a salesman, a manager and a customer. In recent years, John spent a number of years in EMC and VMware specifically concentrating on the design, management & operation of cloud platforms. In particular, he has formed very detailed views about the continued necessity for ITSM but also the absolute necessity of ITSM to successfully adapt to this new mode of operations. John is now the COO of Alemba.


Why ITIL Might Not Be the Answer to Today’s ITSM Challenges 

For decades, IT service management (ITSM) best practice frameworks such as ITIL have shaped how IT support departments go about their daily tasks. But why are organizations struggling to translate excellence in IT management into...