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Jonathan Munn

Jonathan Munn is Zendesk’s resident event evangelist for EMEA – spreading the word on the importance of great customer service, whether internal or external, week-in week-out at both IT service management and customer service conferences. Prior to this, Jonathan has been a longtime contributor to the IT service management community, working at the Service Desk Institute and cofounding Conference in a Box and Keen – a one-to-many training platform. Throughout his career, Jonathan has been at the coal face of customer service and a builder of better customer experiences.


The Why and What of Change Management

Is your organization planning to boost its IT service management (ITSM) maturity level by formally entering the world of change management? Why formally? All...