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Jonathan Munn

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Jonathan Munn is Zendesk’s resident event evangelist for EMEA – spreading the word on the importance of great customer service, whether internal or external, week-in week-out at both IT service management and customer service conferences. Prior to this, Jonathan has been a longtime contributor to the IT service management community, working at the Service Desk Institute and cofounding Conference in a Box and Keen – a one-to-many training platform. Throughout his career, Jonathan has been at the coal face of customer service and a builder of better customer experiences.

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The Need to Link Incident Categorization and BRM

I recently had the pleasure of acting as track chair at the IT500 (IT in the Park) conference in Edinburgh. A role that’s good...