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Jonathan Munn

Jonathan Munn is on a mission to spread the word on the importance of great customer service, whether internal or external, week-in week-out at both IT service management and customer service conferences. Prior to this, Jonathan has been a longtime contributor to the IT service management community, working at the Service Desk Institute and cofounding Conference in a Box and Keen – a one-to-many training platform. Throughout his career, Jonathan has been at the coal face of customer service and a builder of better customer experiences.


A Year’s ITSM Learning in a Single Blog

Last week I was lucky enough to attend this year’s itSMF UK conference – ITSM 16. This is always a special occasion, but more...