Self-Healing IT: What Is It and Why Does It Matter?

Self-healing IT

Like self-driving cars, self-healing IT is already here and it’s going to stay whether you like it or not. Please read this article to find out more about what it is, how it works, and why it matters to your organization.

Consultancy Beyond ITSM Implementation to Support Continual Improvement

ITSM Implementation

The first day using your service management solution is important. But for your service desk to be as efficient and intuitive as it can be, you’ve got to continually improve your knowledge and use of the tool. The best people to guide you along the way? ITSM consultants. Here’s why.

Employee Experience Explained for IT Service Desks

Employee Experience

At its heart, employee experience is subjective. It’s based on employee sentiment – positive and negative – about the organization, the workplace, the workforce, and the work itself. This article explains why it’s so important for IT service desks.

3 Lean Tips for ITSM

Lean Tips

This article by Joe the IT Guy describes three Lean concepts (Pull the Andon, Genchi Genbutsu and Gemba, and Nemawashi) that can be applied to ITSM – helping ITSM teams with their work tasks and enhancing the quality of leadership. Read it now.

How Has the COVID-19 Crisis Affected Your Wellbeing?

COVID-19 And Wellbeing

Working from home can be great but it isn’t always easy. So, has the COVID-19 crisis affected your wellbeing? Please help us find out where the industry is right now by taking 1-2 minutes to answer our latest Wellbeing in IT survey.

Working from Home – the Impact on Mental Wellbeing

Mental Wellbeing

This article looks at how work-life has changed for the now homeworking employees and how this has potentially impacted their mental wellbeing – featuring a real end-user example of Claire – a Project Manager.

ITSM in the New Normal – a Crowdsourced Perspective

ITSM in the New Normal

So much has changed with the COVID-19 pandemic and it’s important for IT organizations to realize that IT service delivery and support will likely never be the same. With that in mind, here 22 ITSM-ers share their thoughts and opinions on what ITSM will look like in this ‘new normal’.

The Path Out of COVID-19 Needs Service Management Tools

World of Service Management Tools

Research has shown that demand for modern, agile service management tools is greater than ever. This article by Patrick Bolger explains how IT groups with a strong digital strategy – who are acting now – will help the service management tools market to fly.