Kathleen Wilson

Kathleen is an Architect at Microsoft for the Cloud and Infrastructure Management Center of Excellence, focusing on developing solutions for management and adoption of private, hybrid, public clouds, and DevOps. Kathleen’s strengths lie in understanding what is needed to adopt, support and operate solutions either on premise or in the cloud. She has over 21 years of experience in IT and has worked in both IT operations and consulting. Prior to her Architect role, Kathleen was a consultant for Microsoft Consulting Services Canada who focused on assisting customers with the adoption of Microsoft products, service management, and private cloud. Kathleen leads a worldwide community of peers who have transformed traditional ITSM into modern service management. Kathleen achieved her ITIL Foundation certification in 1998, and is currently an ITIL v3 Expert and is actively tweets about modern service management to get people to rethink traditional service management fundamentals and make them more modern and actionable with enabling technologies. Kathleen co-authored a MS Press book, Optimizing Service Manager, and was a contributing author to the System Center 2012 Service Manager Unleashed book. She is an Edutainer and has spoken at many internal and external Microsoft/industry events.

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