This article offers up three tips for better customer service – with these applicable to IT professionals who are either offering service and support to their business colleagues or the same to customers in other companies, i.e. via external customer support or managed service provision.
Keith is an Adelaide based business consultant with a degree in Media Management. Born and raised in a small town in New Zealand, big dreams brought him to Adelaide, where he carefully tends to his numerous small business projects. When not engaged in a busy city lifestyle, he enjoys coming back home to NZ to relax and write.