Kevin J. Smith

With undergraduate and graduate degrees in Chemical Engineering and Computer Science, Kevin spent the first 10 years of his career in Mission Operations at the NASA Johnson Space Center in Houston, Texas and the past 15 years have been with Ivanti and HEAT Software working with global IT organizations of all sizes on strategy, business process design, and leveraging technology and software solutions to help IT perform better. Kevin is the author of The Practical Guide to World-Class IT Service Management (2017), The IT Imperative (2018), and his new book One IT, One Business will be published in April of 2019.

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