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Matthew Hooper

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Matt is a seasoned professional with over 20 years experience in IT and over 10 years in marketing. Currently a Product Evangelist of service management, ITSM and DevOps for Ivanti, Matt is well known in the ITSM, ITIL, Project Management and Governance industry for his prolific blogging, video series, and award winning speaking events.

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IT Support and the Rise of Power Users

I recently saw a report that stated 40% of employees no longer call the corporate IT service desk as the first point of contact...