Home Authors Posts by Matthew Hooper

Matthew Hooper

2 POSTS 0 COMMENTS
Matt is a seasoned professional with over 20 years experience in IT and over 10 years in marketing. Currently a Product Evangelist of service management, ITSM and DevOps for Ivanti, Matt is well known in the ITSM, ITIL, Project Management and Governance industry for his prolific blogging, video series, and award winning speaking events.

FEATURED ARTICLES

7 Things ITSM Can Learn from a Broken Fridge

Some aspects of my consumer-life customer service experiences bug me. They shouldn’t, but they do. It’s often the little things that show a slapdash...