This article written around real-world situations, will help you to understand why and what you should do with SIAM when signing up for an outsourcing deal.
Michael Busch started his Career in IT in 1992 as a Software Developer for Management Information Systems. Since then he has been working as an IT service management consultant on various national and international projects and has been an ITIL Service Manager since 1998. He also works as an ITIL Examiner in Germany for Tüv and Exin. Michael has been member of the development team to deliver the initial ISO20’000 Certification published by Exin and Tüv. During this time Michael has also been actively delivering and developing Financial Management Solutions. Doing this he's acquired significant knowledge about building Cost Transparency Models, International IT Charging Mechanisms and the way you need to organize yourself and your teams to get all of this running.